THE NEXUS BETWEEN ORGANIZATIONAL ICT-STRATEGIES AND PERFORMANCE OF DASHEN BANK S.C

Abstract

The Information Communication Technology revolution in commerce is strongly affecting the overall performance of the economic system mainly in banking industry. This study examines the nexus between organizational ICT-Strategies and overall performance of Dashen Bank. An attempt was made to assess the contribution of ICT-Strategies toward the performance of bank and to identify challenges faced by the Dashen Bank while using ICT-Strategies. Quantitative research design was followed with specific descriptive approach. Stratified and purposive sampling techniques were used to select participants. A total of 44 participants took part in this study. Primary and secondary data collection tools such as questionnaire and documentary analysis were used in order to come up with required data. Quantitative data were analyzed by using descriptive statistics, and correlation while narration was followed to analyze qualitative data. Results showed ICT-Strategies like ATM, Pay direct, electronic check conversion, cellular phone banking and E transact has a first-rate influence on financial institution performance due to the fact they make bigger profitability, minimize financial institution cost of operations, and extend financial institution asset and financial institution efficiency. The notable contributions of ICT-Strategies on banking overall performance presents the relationship between ICT-Strategies and Performance of Dashen Bank in Ethiopia It indicate that independent variable has nice excessive correlation to dependent variable equal to .656** and the p-value is zero which is less than 0.01. Hence, one can say that there is a relationship between ICT-Strategies and Dashen Bank performance in which ICT-Strategies contributes to positive overall performance of bank.