THE EFFECT OF TRAINING AND DEVELOPMENT ON EMPLOYEE PERFORMANCE, A CASE STUDY OF NILE INSURANCE COMPANY

Abstract

Employee training and development helps a great deal in the acquisition of new technical knowledge and updated skills in the different aspects of service sector like Insurance Company to provide quality service to the customers. The main objective of training and development is to improve performance of employee at individual and organization level. The purpose of this study was to examine the effect of training and development on employee performance in Nile Insurance Company. The research was in the form of explanatory research design. The study used both primary and secondary sources of data. Population of the study was employee of Nile Insurance Company with total head count One hundred fifty (150) with sample size 109. Researcher used questionnaire and interview method of data collection. Quantitative and qualitative research approach was used, questionnaires was distributed to total sample size and 76.15% responded accordingly and structured interview conducted with human resource team leader. The data was analyzed using descriptive research method and inferential statistics and correlation and regression analysis. The research finding indicate that there is training practice within organization under the study, but training practice were not assured systematic training approach to the maximum. The study also shows that there is significant and positive correlation between training and employee performance. Based on the findings of the study, it is recommended that Nile Insurance Company should follow systematic training need analysis, should deliver a timely training to employees and strictly choose which training technique is more effective for certain training program, the organization should evaluate the pre training, in training and post training evaluation to take corrective actions which help to make training program more fruitful.