THE EFFECT OF TEAMWORK ON ORGANIZATIONAL PERFORMANCE IN ETHIOPIAN HEALTHCARE INSTITUTIONS: THE CASE OF THE TIKUR ANBESA SPECIALIZED HOSPITAL

Abstract

The purpose of this study is to assess the effect of teamwork on organizational performance in case of Tikur Anbesa Specialized Hospital (TASH). Based on Katzenbach and Smith 1993 team performance model, five team basics identified to assess teamwork performance while balanced score card, except the financial perspective, was used to measure performance of the case organization. All healthcare professionals of TASH were the target population and respondents were selected from each department using Stratified non proportional sampling method. Primary data was gathered through questionnaire. The study was explanatory, and its structure was case study and. The study was also quantitative and cross-sectional. Multivariate regression analysis using SPSS was implemented to assess the effect of teamwork on organization performance. The results revealed that teamwork has positively and significantly impacted the performance of TASH’s performance into three variables, namely meaningful purpose and specific goals, working approach, and mutual accountability. Unlike other empirical studies, strikingly, the remaining two variables, namely communication and information flow & adequate level of skills and knowledge were found to have no effect on organizational performance of TASH. Based on the findings of the study, the research recommends that the TASH would undertake comprehensive examination of its teamwork performance and focus on these parameters to enhance its organization performance as one of a pioneer public referral hospital.