ASSESSMENT OF TECHNICAL TRAINING PRACTICE IN ETHIO TELECOM

Abstract

Organizations need to practice effective training programs to create and retain competent employees that could support to achieve their goals. Training plays an important role to narrow performance gaps between the skill of employees and the task required. The main objective of this study was to assess the current technical training practices in ethio telecom IS and Network Divisions. The researcher had used descriptive research design and stratified sampling method to select the sample that are representative in three Addis Ababa Zones and the Head quarter. From these zones and the HQ, 226 employees had been taken as a sample. Both quantitative and qualitative data (Mixed method) were used for analysis. The researcher had used structured questionnaires and semi structured interviews to collect data from managers and non-managerial employees. Out of 226 questionnaires distributed, 221 were filled and collected. The data that was gathered through questionnaire and interview were analyzed by using a software package called SPSS Version 25. The major findings of the study were: mainly in the organization, there is an absence of systematic employee training needs assessment. Even though there are trainings in ethio telecom, they are not given on time. Most of Trainees are selected by supervisor recommendations so that inappropriate persons are sent to take trainings. The company mostly depends on off-the-job training delivery methods, namely lectures and coaching methods. There is poor training design in terms of training content and methods. There is discrepancy between the provided training and job skills demanded. The training evaluation procedures followed are ineffective. Generally, the outcome of the research confirmed that there technical training practice in ethio telecom has problems and weakness in training need analysis, trainee’s selection, training design, delivery and evaluations due to managements low attentions in the training program. Possible recommendations are outlined at the end of this report. To mention some: Ethio telecom should conduct formal training program rather than simply led by random actions and the will of top managers. Ethio telecom should give the training at the right time in order to bring the desired outcome.