FACTORS AFFECTING JOB SATISFACTION OF HEALTH PROFESSIONALS IN ZEWDITU MEMORIAL HOSPITAL

Abstract

The main purpose of this study was to investigate the factors affecting employee job satisfaction in Zewditu Memorial Hospital. This study was guided by the following three research questions: what factors affect employee job satisfaction at Zewditu Memorial Hospital? What is the level of employee job satisfaction at Zewditu Memorial Hospital? And what is the association between the socio- demographic characteristics of the healthcare professionals and job satisfaction? A descriptive research design was adopted for this study. The dependent variable of the study was employee job satisfaction while the independent variables of the study were job related factors and social-demographic characteristics of employee. The targeted population consisted of 531 Zewditu Memorial Hospital employees: 229 of the employees were used as the sample size representing the total population. Simple random sampling technique was used for this study. The primary data collection tool used was administered questionnaires. A pilot test was conducted with a few respondents before the questionnaire was reviewed and then distributed to the selected sample. The data collected in this study was analyzed using descriptive statistics through SPSS for windows to provide simple summaries in form of tables and figures. The finding of the study showed low level of job satisfaction. 85.2% of the participants were not satisfied with their current job, and there were no association between socio-demographic characteristics and job satisfaction. Variables such as salary, benefit, reward and recognition, staff relation, supervisors, promotion, job security, training, work environment and employee engagements were found to be significantly influencing job satisfaction. The conclusions made are that socio-demographic characteristics of employees have no effect on employee job satisfaction and are therefore not determinants of employee job satisfaction. The satisfaction level of employees at Zewditu Memorial Hospital is low and this is an alarming fact for the health services. The recommendations that were made are the management of the hospital should pay more attention to all the job related factors in order to satisfy the employees and to decrease staff turnover