ASSESSMENT OF TRAINING PRACTICES IN EAST AFRICA BOTTLING SC (COCA COLA)

Abstract

Human resource is the most precious asset that can contribute greatly to the organizational efficiency and effectiveness in this competitive working environment. Organizations need to practice effective training programs to create and retain competent employees that support to achieve organizational goals. Employee training improves the knowledge, skill and attitude of the workforce. The main purpose of this study was to assess the practice of training programs conducted by East Africa Bottling SC. Related literatures were reviewed; theoretical frame work was developed and works of other scholars were used to know facts related to training. Descriptive type of research design was used. In order to collect primary data, structured questionnaire which includes demographic profiles and issues that related to training practices designed with a fivepoint Likert Scale is used. A total of 177 questionnaires were distributed to employees of the company selected by using proportionally stratified random sampling technique of which 161(95.83%) questionnaires were properly filled and returned. Interviews were also conducted with sampled L&D manager of the company selected by using purposive sampling technique. Data analysis was made by using descriptive statistics, frequency and percentage. SPSS version 20 was used to process the primary data which was collected through the questionnaire. The major findings of the study were the practice of training need assessment before organizing training was given less attention, the company has given less attention to the on-job training, the training location has lost the emphasize by the management and not much attention was given to the training evaluation program. Moreover, the study found that the overall training practices of EABSC were not effective against the opportunities and huge amounts of budget that are allocated for training. Therefore, the corporation should design and implement appropriate strategies to provide its training program for employees effectively to be able to achieve its objectives and goals.