ANASSESSMENT OF KNOWLEDGE MANAGEMENT PRACTICES: IN THE CASE OF INFO MIND SOLUTIONS PLC

Abstract

This research was aimed at assessing the Knowledge management (KM) practices of Info Mind Solutions (IMS) PLC. The major initiation to conduct this research was to understand the gap and challenges caused by the lack of KM practices in an organization. Especially, when the required knowledge is available but mismanaged. A descriptive research method on both quantitative and qualitative research study was adopted to undertake this research. Since there were 40 employees in the organization, at the time of the research, all total population was included in the sampling technique. Both questionnaires and interviews were used to gather data for this research. The questioners were developed using a five-point Likert scale and closed-ended questionnaires. The interviews were semi-structured. The census sampling method is used since the population size is manageable for the sample. Of the total 40 questionnaires distributed to the employees, 38 questionnaires were returned, with a 95% response rate. Interviews were also conducted with 2 selected senior management team members. The finding of the study shows that most of the employees of IMS have a clear understanding of the knowledge management practices, whereas the organization does not have an established strategic vision and goals for knowledge management. Moreover, the management doesn’t prioritize Knowledge management as a key practice. In addition, there are sufficient knowledge management resources and staff with expert knowledge are willing and motivated to share their knowledge. As well as preparing the strategic vision and goal for knowledge management including other procedural manuals for knowledge creation, sharing. Lastly, the organization has to establish a strategic partnership to acquire knowledge from external sources.