ASSESSMENT OF PERFORMANCE MANAGEMENT PRACTICE IN DHL ETHIOPIA

Abstract

Performance management system helps in aligning individual goals and objectives with those of the organization. The major objective of this study was to assess DHL Ethiopia performance management practice alignment with the objectives of the company and individual’s goal. Research question has been developed on key performance areas of Organizational Strategy, planning, execution, evaluation, performance review, renewal and re-contracting to assess performance of the organization with specific objective of assessment on the six terms described in research questions. The system engages employees and thereby directs them toward achieving the strategic goals of the organization. The purpose of this research study is to investigate at DHL express Office of, Ethiopia Branch to establish whether a performance management system would facilitate the achievement of the organization’s strategic goals and as to achieve the goals of this study, 110 employees of the organization were presented with a questionnaire based on important key elements of performance management. Responses were received from 100 employees, of which 40 was from DHL Airport branch (Air ops team), 40 from GOPS (ground operation) 10 from customer service department, and 10 from finance and human resource departments. Their responses to the questionnaire were analyzed. Descriptive statistics was used mainly on the primary data collected, and using SPSS, the findings were analyzed. Validity and reliability has been also tasted by using mean and standard deviation. The findings of the study showed that problems exist in the organization which impedes achievement of its strategic goals. A performance management system would assist the organization in many of these areas to overcome the identified problems. Based on the results of the study it was recommended that the management of the organization need to design and implement a performance management system to facilitate the achievement of the organization’s strategic goals