Client-side Monitoring and Metering Service Level Agreements for Cloud Services

Abstract

Cloud computing is computing technologies that provide services to consumers and businesses allowing organizations to become more agile and flexible. Therefore, ensuring Quality of Service (QoS) is crucial for both service providers and service consumers. The information and communication technologies provide the convenient environment to the customer for computing, communication and cloud service providers are offering the services over the cloud computing platforms. The cloud computing platforms provide resources and services based on a service level agreement (SLA) between cloud service providers (CSP) and customers. Cloud computing is one of emerging virtualization technologies used in the Internet which provides unlimited computational, unlimited storage and service delivery over the Internet. To create a convenient atmosphere between the CSP and Customer both parties need to sign and agree upon the SLA. The SLA may specify availability, performance and other parameters for different types of customer’s infrastructure components. SLA includes a plan for addressing downtime and documentation for how the service provider will compensate customers in the event of a contract breach. So, the credits (on demand) service are a typical remedy. But the current Service level agreements are monopolized by the cloud service providers. There is no monitoring mechanism on them client side. Because of this reason, the significant question arises in everyone’s mind is that; is there any system that can monitor cloud services on the client side? The study proposes to conduct client-side survey using some selected customers, technical observations, current cloud computing services conflict Analysis then Simulate and implement through system model using simulation tools like Appneta and Cloud-Sim based on best fit strategy. The proposed research aims to design a customer side monitoring and metering systems to reduce conflicts between the service provider and service receiver and increase the trust and transparency between both parties. As a unique knowledge contribution this is proposed to focus on client-side cloud computing services to meter monitor and decide the most suitable services as per requirement with cloud service level declaration. The proposed system is a new step for empowerment of cloud customer.