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Issue Date
Title
Author(s)
Jun-2015
THE IMPACT OF SERVICE QUALITY DELIVERY ON CUSTOMER SATISFACTION; THE CASE OF ETHIOPIAN INSURANCE CORPORATION (EIC)
KASSAHUN, MESFIN
Jun-2015
ANALYSIS OF THE SERVICE QUALITY STRATEGIES OF THE FOUR STAR HOTELS IN ADDIS ABABA, ETHIOPIA
MOLLA, SAMRAWIT
Jun-2015
ASSESSMENT OF CUSTOMERS’ SATISFACTION AND SERVICE QUALITY OF AWASH INTERNATIONAL BANK (S.C.)
GIRMA, ELSABETH
Dec-2015
THE IMPACT OF QUALITY SERVICE DELIVERY ON CUSTOMER SATISFACTION AT OROMIA INSURANCE S.C
KUMA, LENSA
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Author
1
GIRMA, ELSABETH
1
KASSAHUN, MESFIN
1
KUMA, LENSA
1
MOLLA, SAMRAWIT
Subject
2
Business Administration
1
AIB
1
Competitive Advantage
1
Customer Expectation and Perception
1
Hotel
1
Service Strategy
1
SERVQUAL dimensions
1
SERVQUALInstrumen