ASSESSMENT OF EMPLOYEE TRAINING PRACTICE AT ETHIO TELECOM

Abstract

The objective of this study is to assess the training practice at Ethio Telecom. To this end the researcher has studied the training practice of Ethio Telecom using training practice variables that includes training need assessment, training design, training implementation & evaluation. 100 employees were taken from head office located in Addis Ababa as sample size by using Simple random sampling technique. A questionnaire with 5 point Likert scale and self-structured interview was designed based on the variables in order to collect the data by conducting survey to examine all the variables of training practice in Ethio telecom. Data has been analyzed by using Descriptive statistics, SPSS software and Excel program. Descriptive statistics method was used for analyzing data obtained through interview while the data obtained from questionnaire are presented using tables, percentage and mean. The researcher gives conclusion & recommendation to solve the stated problems shown in the analysis. The findings of the study revealed that some of employees (slightly below average employees) are satisfied with Ethio Telecom training service delivery; this implies that there is unquestionable number of employees who get dissatisfied with the Ethio Telecom training services delivering. It is inclusively concluded that employees of Ethio telecom are not satisfied with the perceived training practice and it warns Ethio telecom to focus on employees’ expectations of; Need assessment, training design, training implementation and evaluation. Managers should train employees, improve visually attractive facilities and coordinate all people and departments in the EthioTelecom. Among the causes of employee’s low level of training practice poor training design, low level of need assessment, lack of critical evaluation mechanisms, margin of finance and system of training delivery process are the most important. The researcher concluded that Ethio telecom shall better to understand and respond to expectations of Employees when judging training design of its service offering.