ASSESMENT OF FACTORS THAT AFFECT JOB SATISFACTION: IN THE CASE OF UNILEVER ETHIOIA

Abstract

The manufacturing industry the one of the early started but which is becoming one of the major industries this day for our country’s economic development. The main objective of this study is to assess the factors which are responsible for influencing employee job satisfaction in selected manufacturing company Unilever Ethiopia in Eastern Industrial zone Dukum. The study concerns the application of Herzberg’s two-Factor Theory as well as different similar articles to determine the influence of intrinsic and extrinsic job satisfaction factors. This paper, therefore, aims to identify the main factors which have significance influence on employee’s job satisfaction among Extrinsic (Pay & promotion, Working Environment, Nature of the job, Team Cooperation and Job Security) and Intrinsic factors (Task Significance, Job feedback, Responsibility, Recognition, Training & Development). To achieve the objective, information was gathered using Spector Standardize Questionnaire. 98 participants were randomly selected. 84 Participants responded to questioner which includes demographic and 11 Subscale and 1 general job satisfaction questions. The data was analyzed using the statistical package for the Social Science (SPSS) tools such as Frequency, Percentage, Unstructured and structured coefficient as well as significance. Result is presented in the form of Graph and tables. The finding shows that out of the 11 factors assessed, 6 factors have positive effect (have direct relationship) on job satisfaction. Pay and promotion, working environment and job security from extrinsic and respect and Training and development from intrinsic. On the other hand, the result shows that Working Environment and Job security have significant effect on job satisfaction. From the finding the researcher conclude that employees were very satisfied with working condition and Training and Development given to them by the company compared to other factors. On the other hand, they were not happy with salary (pay) and promotion criteria set and followed by the company. Finally, Recommendations were given by the researcher on ways to enhance Unilever Ethiopia employee job satisfaction.