ASSESSMENT OF ORGANIZATIONAL CULTURE AT COMMERCIAL BANK OF ETHIOPIA IN SOUTH ADDIS ABABA DISTRICT BRANCHES

Abstract

The study focuses on assessing organizational culture of CBE south Addis Ababa district branches. The main objective of the study is to determine the prevalent organization’s cultural dimensions in the organization. The research design adopted for this study was descriptive research design by which the research sought to collect both quantitative and qualitative data from employees of the bank. The target population comprised 2350 employees from south Addis Ababa district out of which 318 samples were drawn using convenience sampling method. The collected data was coded and analyzed using SPSS20 and Microsoft office tools. The result of the descriptive analysis indicated that the prevalent overall organizational culture of the CBE was not strong. The result also implies that team work, stability and attention to details cultural dimensions have relatively higher existence while innovation and risk taking, people orientation, outcome orientation, and aggressiveness cultural dimensions had lower existence in the organization. The result also shows that, although there are committed employees that add positive value to the culture of the organization there is a high degree of employee turnover that added to negative values to the culture of the organization. Hence concluding that the overall culture of the bank edges to the negative end of the scale. The study recommends that while it keeps on strengthening the existing positive cultural elements, the institution should also provide effective integration & coordination of systems among departments, continuously develop their employee’s skills & capacity and reinforce people orientation. It should also embrace an innovating culture and encourage employees to adhere to culture of outcome orientation.