EFFECT OF MOTIVATION ON EMPLOYEE PERFORMANCE: THE CASE OF ADDIS CARDIAC CENTRE

Abstract

The aim of this study was to investigate the effect of motivation on the performance of Addis Cardiac Centre employees, and evaluate the contribution of different motivational techniques towards the performance of Addis Cardiac Centre employees. The motivational factors were categorized in to financial and non-financial motivational factors. The study population comprised a total of 86 employees. Data were generated using both qualitative and quantitative approaches. A structured self-administered questionnaire was distributed to 86 employees for the quantitative data, while key informant interviews were done with 3 top management staffs permanently working in Addis Cardiac Centre. The data were analyzed using two statistical approaches: descriptive analysis of the variables and inferential statistics specifically linear regression analysis was used. For the qualitative data the main themes were extracted and triangulated with the quantitative data. Correlations among the variables were calculated using Statistical Package for Social Science (SPSS) version 20. On descriptive analyses, the key findngs of the study were that both financial and non-financial motivational factors affect the that financial motivational schemes that best explain Addis Cardiac employees’ motivation are ‘Salary increment’ and ‘health insurance. Non-financial motivational scheme that best explain motivation in this context are ‘flexible (employee friendly) schedule’, ‘job security’ and good working environment. Compared to non-financial motivational programs it is found that financial motivational programs have the higher influence on the overall performance of Addis Cardiac Centre employees. The results of multivariable linear regression showed that after adjusting for age and sex of the study participants, financial motivational factors significantly affected the performance of Addis Cardiac Center employees(β= 0.369, P=0.004). The study recommends that hospital administrators should optimise their organisational financial policies and strategies to enhance their employees’ satisfaction, and performance.