IMPLEMENTATION OF ERP SYSTEM AND ASSESSMENT OF OPERATIONAL PERFORMANCE: A CASE STUDY ON 54 Capital Ltd Companies

Abstract

This paper aimed at studying operation performance difference from implementing ERP in 54 Capital companies and describing stakeholder's perception about ERP. The researcher collected both primary and secondary data from the companies. Quantitative and Qualitative data on operational performance of the companies were collected from reports, and primary data were collected from 73 research participants using structured questionnaire on a range of different variables. The results of the descriptive analysis for the ERP construct items showed that improved performance, more than 110% increment of efficiency and Effectiveness were the major achievements based on their descriptive analyses results. The overall mean of the ERP construct was 3.57. The result showed that management support was the most dominant determinant of operation performance followed by supplier management of resource utilization. The result of the t test for comparing the mean difference in operation performance before and after ERP deployment showed that the operational performance of the companies was significantly higher after the deployment of ERP. The researcher recommends that identifying and understanding the operation processes strategies is necessary before ERP implementation. There is also clear indication of a positive relationship that an appropriate determinants of performance measurements is vital to the successfully use of ERP.