AN ASSESSMENT OF TRAINING AND DEVELOPMENT PRACTICES THE CASE OF COMMERCIAL BANK OF ETHIOPIA EAST ADDIS ABABA DISTRICT

Abstract

The current trends and new business challenges have necessitated the adoption of strategic approaches to training and development. Training and development of employees ensure that the organization has effective employees to meet the demand of its dynamic environment. The purpose of this study is to assess the practice of training and development in Commercial Bank of Ethiopia and thereby give practical recommendations on the identified gaps based on the findings. To this effect, the study examined the need assessment, program design, program implementation, evaluation practices, and the effectiveness of training and development program, policy issues of the program and major challenges in conducting the program. The research design appropriate for this study is descriptive research design with mixed approach. Data streams for the study are both primary and secondary source. A systematic simple random sampling method is implemented to collect the data. Out of 2,756 employees 319 of the population is selected for the sample from eight branches by using a simple random sampling technique. The data was collected through interviews and questionnaires. For data processing, both qualitative and quantitative approaches were adopted and frequencies and percentages are the mainly used processing tools. Therefore, it has been recommended that the program shall be designed in a way that is useful for the employees. The quality of the training material and the duration of the training sessions need improvement. Furthermore, the evaluation-training program in CBE shall be done at each level continuously.