ANALYSIS ON THE PERFORMANCE OF OUTSOURCED TRANSPORTERS in A FAST MOVING CONSUMABLE GOODS MANUFACTURER in Ethiopia -CASE STUDY - HEINEKEN BREWERY SHARE COMPANY

Abstract

The general purpose of this study was to analyze the performance of outsourced transporters in a fast moving consumable goods manufacturer incase of Heineken Brewery S.C. This study was carried out to analyze how well the out-sourced transporters are performing in the current condition in full compliance with Heineken Breweries S.C. and what key performance indicators were used to measure their performance. Both primary data and secondary data were used. For this descriptive-analytical study, data was collected from 110 sample respondent’s using systematic random sampling technique. The Primary data were collected through questionnaire and the collected data were analyzed using, frequency and percentage. The findings of the study revealed that the performance of transports in terms of on-time-in-full performance is by far very low compared to the goal of the company. Empty Running is another factor where a number of trucks travelled empty when measured in kilometer. Deviation from Schedule is also another factor where 30% the deliveries being delayed is a subject of big concern. There is however big opportunity to improve for the fact that the major causes for the highest delay is due to the transporter, the customer and Heineken side,66%.In conclusion, the research has revealed that the performance of the transporters measured against Vehicle Fill, empty Running, OTIF, Deviations from schedule and Safety is not in line with expected level. Hence, the researcher recommends that Heineken should focus on continuously measuring the performance of the transporters, Third party transporters are also highly recommended to evaluate their performance against the company’s performance measurement metrics