ASSESSMENT OF SUCCESS FACTORS OF ENTERPRISE RESOURCE PLANNING SYSTEM: IN THE CASE OF ETHIO TELECOM

Abstract

Enterprise resource planning (ERP) system has been one of the most popular business management systems, providing benefits of real-time capabilities and seamless communication for business in large organizations. This study was conducted using Survey Research Design. The target population was used to assess the success factors of ERP implementation in selected section of six ethio telecom zone offices in Addis Ababa. From the total of 431 target population, this research selected 207 samples and used stratified random method to get the perspective of the system users. Data was collected through the use of questionnaires administered in the field to the sampled respondents. The collected data was analyzed using mainly by computer such as SPSS (Statistical Package for the Social Sciences) version 23 and the findings were presented using tables. The study concluded that the deployed ERP system doesn’t make the working process fully automated, lack of appropriate training for all system users was identified, lack appropriate customization process in relation to the companies as well as countries regulatory framework were also identified, In addition, IT infrastructure also a major challenge for the company. The researcher has recommended that the company should re-consider its system with regard to full utilization of the system and out the manual work, improving the IT infrastructure, equipping all user staff with consistent training.