ASSESSMENT OF ENTERPRISE RESOURCE PLANNING IMPLEMENTATION THE CASE OF COMMERCIAL BANK OF ETHIOPIA

Abstract

The purpose of the thesis is to assess ERP implementation in Commercial Bank of Ethiopia. The methodology followed to conduct the research is mixed which used questionnaire as an instrument to collect most of the quantitative data and interview to collect most of the qualitative data. The focus of the study was implementation of ERP in the support Divisions in Addis Ababa city. The results of the research process revealed that the theoretically and the empirically proven critical success factors of ERP implementation were fully applied in CBE with the exception of appropriate vendor selection and adherence to schedule. And among the variables which show effectiveness and efficiency of ERP system, information quality, system quality, team impact and organizational impact are in a very good standing showing ERP system in CBE has brought quality of information, quality of work and positive organizational impact as well as team synergy. The study also found out that the empirically proven reasons of implementing ERP are also the reasons of CBE. Overall, the implementation of ERP is more or less successful but there are some modules and some features of some modules which are not implemented as plan.