ASSESSMENT OF AGENT BANKING PROJECT IMPLEMENTATION IN COMMERCIAL BANK OF ETHIOPIA

Abstract

This study aim is to assess the project implementation of Agent banking in commercial bank of Ethiopia. The study applied descriptive research design and used both questionnaires and semi structured interview to gather the data. To analyze the data, both qualitative and quantitative approach were used. The quantitative data were analyzed with the use of SPSS version 20 software using statistical tools of frequency, percentage, mean score and standard deviation. And the data gathered from the open ended questions presented in combined way. The result shows that Lack of comfortable organizational structure to implement, Lack of adequate training, employee resistance, insufficient resource availability, low management support and involvement of stakeholders are the internal challenges and ICT infrastructure and network problem at the time of implementation, rules and regulations of the governing body are the external factors of the implementation process. On the other hand, problems in giving clear roles and responsibilities of peoples, problems in team member selection are problems in the implementation team. And hinder the implementation effectiveness of the project. In addition lack of support from top managements, weak periodic monitor and evaluation of the implementation stages, time delays, and poor resource allocation in the organization, cost overrun from the planned budget implementation plan is not communicated clearly and ineffective project management plan communications are expected from the top management to resolve. The studies also assess the above discussed challenges, problems and project implementation practices and suggests recommendations.