ASSESSMENT OF EMPLOYEES’ JOB SATISFACTION IN ADDIS ABABA WATER AND SEWERAGE AUTHORITY

Abstract

The general objective of this study was to explore job satisfaction of Addis Ababa Water and Sewerage Authorities. To achieve the objectives of this study, observation was made and self-administered questions were distributed to 95 respondents and 91 respondents returned the questionnaires; hence the rate of return was96%. The respondents were selected using stratified sampling technique and within each stratum simple random sampling techniques was applied. The data collected from the questionnaire were analyzed using statistical tools such as mean and standard deviation. The result of this study illustrates, the employees were found least satisfied with promotion, benefits and nature of work. However demographic characteristics have insignificant association with job satisfaction. Based on the findings of the study, the researcher forwards some recommendations to the management of AAWSA to achieve employee job satisfaction by improving scheme of promotion and update organizational benefits based on the current market for similar skills and professions. Because the satisfied employee is a productive employee and more concerned to the work and the organization itself.