ASSESSMENT OF REWARD MANAGEMENT PRACTICE AND ITS EFFECTS ON EMPLOYEE PERFORMANCE OF ETHIOPIAN REVENUE AND CUSTOM AUTHORITY: THE CASE OF ADDIS ABABA KALITY CUSTOMS BRANCH OFFICE

Abstract

The objective of this study was to establish the influence of reward management practices on the performance of employees at Addis Ababa kality custom office branch. A total of 69 questionnaires were administered and the study managed to obtain all 69 completed questionnaires representing 100% response rate. The questionnaires contained questions that addressed the objectives of the study. The collected data was entered into the Statistical Package for Social Sciences (SPSS) for analysis. Descriptive statistics such as mean and standard deviation were used to analyze the data. Regression analysis was used to test the relationship between the variables under study in relation to the objectives of the study. Analysis of variance was used to confirm the findings of regression. The study concluded that both financial and non-financial rewards have a positive effect on the performance of employees at Addis Ababa kality custom office branch. However, no-financial rewards had a greater influence since they involve rewards such as recognizing high achievers and excellent performers of the company and giving them promotion on merit, providing employees with a good working environment, offering employees training programs to its employees as well as giving them opportunities for career advancement and rewarding responsibilities. All this either equips the employee with the skills and motivation needed for excellent performance or creates a conducive environment for them to work. The study recommended that the management of Addis Ababa kality custom office branch should carry out a benchmarking activity against the best players in the country as a way of improving their employee performance. The study also suggested that a similar research should be done in future but all the organization in Ethiopia should be included so as to enable the researcher to draw adequate conclusions.