ASSESSMENT OF CHANGE MANAGEMENT PRACTICE IN THE CASE OF BANK OF ABYSSINIA S. C

Abstract

The study describes organization change management practice specifically structural change under study and assesses what efforts change agents to employees to feel positive, examine major impediments and also whether or not employees involve in the process of change.. The study also tried to determine dissatisfied employees due to Structural Change shift from current working environment to other post without any benefit & also reason for dissatisfaction & resistance occur by change .The study both quantitative and qualitative methods were used to gather information through questionnaire and interview as primary source of data. Books, journals & Articles as references secondary sources of data. Stratified sampling is applied in order to identify the number of sample employee from Head office and selected city branches of banks under study, and disproportionate Stratified sampling techniques was employed to select employee who are affected by the Structural change under study. Respondents were drawn from Head office & selected branches in Addis Ababa. A total of 356 questionnaires were distributed to selected sample respondents, out of which 308 were filled and returned. Interview with Result Management Director & Manager of Fund Transfer were useful in determining the perception of employees towards Structural Change that was implemented and the reason of resistance. Descriptive statistics data analysis method was applied to analyze quantitative data using SPSS version 20 and qualitative analysis method. Finding from the study when Structural change implemented large number of staff compline & resisted due change. The study recommended that to more attention for the employee because without them the bank can’t compete with others & profitable.