ASSESSING THE PREVENTIVE MAINTENANCE PRACTICE AT SHERATON ADDIS

Abstract

Performing preventive maintenance is always the best long-term strategy to maintain equipment. A result-oriented hotel must then successfully tackle these challenges in the most effective manner possible. This study was designed to assess the preventive maintenance practices and identify availability of full resources, machine and equipment inventory, efficiency of computer maintenance management system and strict implementation of preventive maintenance program at Sheraton Addis luxury collection hotel. This study adopted a descriptive survey research design. The organization has total population of around 750 employees in 11 departments. From 11 departments, the researcher considered four departments namely; engineering, housekeeping, food preparation and stewarding using purposive sampling technique. The total population of these selected four departments was 275.The study sample was 163respondents which consists of engineering management which is the policy makers, engineering non-management which is executer and user department of the preventive maintenance program. Questionnaires were the main data collection instruments and interview was held with the chief engineer of the hotel. Data was classified, edited and analyzed. The major findings are most the engineering management believe that there are available resources, complete machine and equipment inventory, computer maintenance management system is efficient and the total preventive maintenance program is effective while the engineering non-management and user department don’t agree. Finally the study recommends that management should provide adequate spare part available for preventive maintenance, computer maintenance management system needs to be upgraded and the hotel must give an attention on training.