AN ASSESSMENT OF EMPLOYEE TRANING PRACTICE AND EMPLOYEES JOB PERFORMANCE: THE CASE OF COMMERCIAL BANK OF ETHIOPIA, NORTH ADDIS ABABA DISTRICT

Abstract

The study was designed to assess the training practice and employee performance in Commercial Bank of Ethiopia north Addis Ababa district. The methods used to undertake the study were both primary and secondary data collection instruments. The target populations were selected from North Addis Ababa district city branches. The sample technique employed to collect primary information were stratified random sampling from the target population. The research uses mixed approach (quantitative and qualitative). The data were gathered through a combination of both interviews and questionnaire. The research is based on primary and secondary data. The primary data were collected using questionnaires distributed to 296 respondents taken as sample size. The data were entered in to SPSS version 20 for analysis. The study was employed descriptive design in which data from employees and management were collected using questionnaires and interviews. The data were analyzed and presented by using descriptive statistics method such as frequency, percentage, and tables. The finding reveals that bank training practice not based on proper training need assessment and employees’ involvement was low. With regard to employees performance the employees’ performance is good even if trainings not prepare based on training need assessment. The researcher realizes that the weakness of the bank is need assessment and employee involvement on training practice. The researcher recommend that the bank should be committed to provide organized training by assessing the needs, involving employees in training practice and implement training practice based on its policy and procedure.