ASSESSING THE DETERMINANTS OF EMPLOYEE ENGAGEMENT AT BANK OF ABYSSINIA S.C

Abstract

The main objective of the study is, to the exploration and discussion of what it meant by employee engagement and why, simultaneously, reviewing its important, the research more precisely tries to assess and studies the determinant factors of employee engagement at Bank of Abyssinia. The determinants covered were job characteristics, organizational justice, perceive organizational support, perceive supervision support, reward and recognitions. A theoretical foundation was compiled for the study based on the literature review. The study adopted a Descriptive-Explanatory research design. The data collected through a self-administered questionnaire was distributed to 250 non- managerial employees but 214 respondents filled and replied were found valid for analysed. Correlation and regression was used to analyse the study hypothesis. The finding of the study shows that job characteristics, organizational Justice, perceive organizational support, perceive supervision support, reward and recognitions have statistically significant and positive relationship with employee engagement. The study recommends that BoA should give special attention to programmes and activities that promote employee engagement which has a positive linkage to performance. Finally, the knowledge gained from this thesis will be used by students who are interested in the topic of employee engagement, as well as in human resource management reviews, to address issues regarding the employee engagement.