The Effect of WoredaNet on Organizational Performance: In the Case of Ministry of Communication & IT (MCIT)

Abstract

This research explored the effects of the services of WoredaNet on organizational performance on selected WoredaNet users in and around Addis Ababa, Ethiopia. The research’s sampling frame was the list of WoredaNet sites which are included in the WoredaNet. The research used finite population method to determine the sample size. The study used a cased study approach and descriptive research type.The research has used both quantitative and qualitative data. Quantitative data were analyzed using descriptive statistics and linear regression model and to test hypothesis. Qualitative data were analyzed using five steps. The data were collected through semi structured and structured questionnaire and interview for the research. The data gathered through the questionnaires were analyzed by Statistical Package for Social Science (SPSS) version 20.This study examined the effect WoredaNet on organizational performances by using employee performance, efficiency & effectiveness and customer satisfaction to measure organizational performance. This study has explored that; implementation of WoredaNet has positive effects on improving organizational performance. Again the findings revealed that the challenges of using and implementing WoredaNet services. MCIT should increase platforms which advance the rate of response given to citizens’ request and the management of the organization should pay attention to employees’ request as responding to employees’ request is way forward to solution for problems. The WoredaNet destination sites or the beneficiaries should apply employee incentives to decrease the skilled and experienced employees.