EMPLOYEE RELATIONS PRACTICES AND CHALLENGES AT ETHIOTELECOM

Abstract

The objective of the study is to insight a dilemma of weak employee relations through Ethio-Telecom. Where, the labor disappoints with their employee relation, supervisory behavior and welfare items until, which tends toward the lack of accuracy, efficiency and effectiveness in day to day activates of process, producing products (projects) and or services. This research undertakes the descriptive research design with semi-structured questionnaire and purposively conduct in depth interviews for targeted participants of employees among the selected similarly seated Ethiotelecom districts (or multi stage clusters) of South West Addis Ababa Zone in all around 80 respondents in cross-sectional with quantitative and qualitative inquiry mode. The primary data were collected from publishers, brushers, websites and company shared reflections of weblogs and secondary data from close-ended questioners to analyzed, presented and applied with designed five Likert scale to measure variables and manipulated by SPSS techniques. In general, the study assesses the actual practices and challenges of the Ethio-telecom employee unfit–relations so far and to determine a pinpoint of labor-management synergy through citizenship and supervisory behaviors at all levels. The research result indicates dissatisfactions in relational contracts. Hence, it recommends an appropriate labor-management relation, recognitions and distributions of welfare items to create conducive environment through a learning organization. Satisfied staffs be accomplishes the mission as well as vision of the company being a world-class providers of telecom.