THE EFFECT OF TRAINING ON EMPLOYEES PERFORMANCE: THE CASE OF HEINEKEN BREWERIES SHARE COMPANY ETHIOPIA

Abstract

The quality of human resource is an asset to any organization and as a result training has become an issue that has to be faced by every organization. The amount and quality of training carried out varies enormously from organization to organization due to factors such as the degree of external change, for instance new markets, or new process, the adaptability of existing workforce and importantly the extent to which the organization supports the idea of internal carrier development. Most organizations meet their needs for training in ad hoc and haphazard way while others set about identifying their training needs, then design activities in a rational manner and finally assess the result of training. The objective of the study was to investigate the effect of training on employees’ performance at Heineken Breweries Share Company Ethiopia. The researcher has used both qualitative and quantitative approach as well as descriptive and explanatory research design in the study. Data were gathered through a structured questionnaires and interview. A total of 151 employees from the head office of the company took part in the study. The researcher used SPSS version 20 to analyze descriptive and inferential statistics. The study revealed that an absence of training policy and procedure manual as well as an absence of systematic employee training need assessment practices due to lack of focus by concerned department; in addition to that there is no strong and effective training effect evaluation mechanism in place. The study concluded that the above mentioned drawbacks affecting the performance of the company negatively. Therefore, in order to improve the effectiveness of training program of HBSCE, possible recommendations of the research, are producing proper training policies and procedures, conducting appropriate training need assessment and evaluating training outcomes thoroughly.