ASSESSMENT AND EVALUATION OF SUPPLY CHAIN MANAGEMENT PRACTICE OF SELECTED GARMENT FACTORIES IN ADDIS ABABA, ETHIOPIA

Abstract

This attempts to assess and evaluate supply management practices such as supplier relationship management, customer relationship management, level of information sharing, quality information sharing and training. The study also assesses the supply chain integration, challenges of Supply chain management and evaluates supply management performance. The study used descriptive research and the study used both quantitative and qualitative research approach In order to undertake this research, purposive sampling technique was employed to collect data from 15 garments factories in Addis Ababa, Survey questioner was collected data from 150 respondents selected from 15 garment factories. Personal interview was also conducted with selected managers. The data were analyzed by using descriptive statistics and presented in tables. Finally, the research came up with the following findings: Most SCM on Addis Ababa garment factories practices are weakly practiced within the garment factories SC. whereas training practices, Information sharing with customers is poor. Based on both quantitative and qualitative analysis, the garment factories have the poor relationship with their customers, suppliers, and customers’ services. The supply chain integration problems in the Ethiopian garment factories have lack management’s adequate knowledge of the SCM. Manufacturing, supply and demand uncertainties are the major challenges of the garment factories that prohibits effective implementation of SCM. Customer response time, manufacturing lead-time and customer complaints handling performance were in the problem.