A COMPARATIVE STUDY OF ORGANIZATIONAL CULTURE AND EMPLOYEES’ PERROMANCE: IN THE CASE OF SELECTED COMMERCIAL BANKS IN ETHIOPIA

Abstract

A strong and positive organizational culture is a key for successful growth and serves as a competitive advantage for organizations. This is especially true for service giving businesses like banks that rely greatly on the knowledge and skill of their employees. The primary objective of this study was to assess organizational culture and employees’ performance in the case of selected commercial banks. The study viewed organizational culture as shared values, beliefs and norms that influence the way employees think, feel, behave and perform their day to day duties in the work place. A mixed method of research which combines qualitative and quantitative data collection and analyses were used. Questionnaire and interview were used as primary data gathering tools. 210 questionnaires were distributed and 199 were returned together interview was conducted. The collected data were organized and analyzed through SPSS 20. Then; three major statistical techniques were used to analyze the quantitative data: percentages, one-sample dependent t-test and one Way Analysis of Variance. The results showed that stability and attention to details were the cultural dimensions shared by all the case banks but some the case banks need to observe how the employees’ perceive their bank in organizational culture and work towards developing those organizational culture dimensions in which they were found to have lower ratings. And yet there was no difference in reported employees’ performance despite the difference in organizational culture. Future research may need to use other dimensions to assess employees performance rather than depending on reported performance assessment.