ASSESSMENT OF EMPLOYEE TURNOVER CAUSES AT ETHIOPIAN REVENUES AND CUSTOMS AUTHORITY

Abstract

The research was undertaken to assess the causes of employees’ turnover. The study adopted a descriptive research design to identify the employee turnover causes. Both quantitative and qualitative methods were used to gather information. The researcher relied purposive sampling as a mean of gathering data from existing as well as ex-employees of the authority used for the study and the human resource manager. The main data collection instruments were interview and questionnaires. Descriptive statistics such as frequencies, percentages were employed for data analysis. Results of the study based on the analysis showed that, unavailability of training and development program, job security problem, dissatisfaction with pay structure, unfair reward and promotion systems were some of the causes for employee turnover at Ethiopian Revenues and Customs Authority. The recommendation based on the results from the study is that, the authority should revise salary and benefit packages, provide fair and equal training and promotion opportunity, provide job security and create conducive working environment to retain its employees