ASSESSMENT OF EMPLOYEE JOB SATISFACTION IN THE CASE OF COMMERCIAL BANK OF ETHIOPIA NORTH ADDIS DISTRICT GRADE THREE CITY BRANCHES

Abstract

Employee satisfaction is considered important when it comes particularly to the service providing industries. The need to focus on employee satisfaction is vital because it is a key to business success of any organization. As a service provider, CBE must attentively follow its employees and the environment in which they operate, as there is a direct link between its employee‟s satisfaction and performance result of the bank as a whole. The objective of this study is to assess employee‟s satisfaction of CBE North Addis District Grade Three City Branches on such attributes as: salary and benefits; work environment; career development and the relationship between the management of the CBE. The research employs convenience non probability sampling method to select the district and branches. Primary data was gathered through questionnaires and secondary data through review of relevant documents. The collected data is analyzed through the descriptive statistics by using Statistical Package for the Social Sciences (SPSS) version 20 software as a tool to calculate percentages, averages and validity index. The findings of the research indicate that the majority of the employees/respondents works in CBE are satisfied by their basic salary. There is less opportunity for promotion and transfer opportunities. Further, there is a high work load within the work environment. To avert this problem the researcher recommends revision of salary scale by compared to workload and critically revise the promotion and transfer process of the bank