THE ASSESMENT OF HUMAN RESOURCE DEVELOPMENT PRACTICES ON EMPLOYEE SATISFACTION AND TURNOVER: THE CASE OF ADDIS ABABA ROADS AND TRANSPORT BUREAU: PERSPECTIVE OF MANAGEMENT AND EMPLOYEE.

Abstract

The purpose of this study was to asses human resource development practices, employee satisfaction, and employee turnover in Addis Ababa Roads and Transport Bureau. The study employed quantitative and qualitative research design methods. Random and purposive sampling techniques were used to select the sample size from the population. Questionnaire, interview, site observation and focus group discussions were used for data collection. Descriptive statistics such as percentage and cross tabulation were employed for data analysis. Based on the data analysis the following findings were recorded. The main finding indicated that wrong implementation of human resource development practice, dissatisfaction with pay structure, unfair reward and promotion systems were some of the factors for employee turnover. The finding also indicated the following effects of turnover including loss of experienced and skilled employees, higher recruitment costs, and higher workload due to insufficient employee on the job. Similarly it was concluded that lack of career advancement, job dissatisfaction, leader‟s unwillingness to allow staff participation in decision making, and unfair training system were core factors for turnover. Therefore, the findings of the research result show that task performance, development of capacity knowledge and communication methods of training, education and other development programs are found as strength part of the bureau. However, the majority of the respondents confirmed that they do not have any information with regard to career ladder and disciplinary procedures. About poor communication system between management and employees, lack of information with regard to the way the organization is run its business, changes in staffing and financial matters, and lack feeling of belongingness of Bureau are challenging need to have immediate solutions this situation is demonstrated both by statistical and qualitative approaches which is contingent on the recent 5years data.