ASSESSMENT OF TRAINING AND DEVELOPMENT PRACTICE IN COMMERCIAL BANK OF ETHIOPIA A CASE OF WEST ADDIS ABABA DISTRICT

Abstract

Training and development is to enable employees to acquire the knowledge, skills, abilities and attitudes necessary to enable them to improve their performances. This study examined to assess the training and development practice in the commercial bank of Ethiopia. This study used questionnaire, interviews and document review as instrument of data collection. Stratified sampling method was used to select samples from the target population and uses convenience sampling to distribute questioners. The study employed quantitative survey research design to gather data from a total of 271 employees of the commercial bank of Ethiopia. Semi structured interview was also used to gather the qualitative information from the team leaders of human resource development department to find out the management view on the training practice of the bank. After the required data are collected descriptive (i.e. frequency, percentage) analysis were used to analyse the data using SPSS version 20. The results of this study revealed that each of the training practice of the bank is not conducted properly. Moreover, the overall training practice of the commercial bank of Ethiopia, are not effective as they should be. And this is due to the gaps that are seen in each training practices and these in return decrease the effectiveness of the training program of the bank. Furthermore, it provided practical suggestions to overcome the problems that were seen in the training practice of the commercial bank of Ethiopia. In order to have an effective training practice the commercial bank of Ethiopia should have to conduct each and every training process and practice properly. The existence of training programs in place by itself doesn’t assure the effectiveness of the training program unless it is supported by organized training process. Therefore, since each training activities are interrelated they need to be conducted with due care and on- time delivery of the training and updates employees about new products and services should also be given the necessary attention to have an effective training practice