Challenges in Adoption of Electronic Banking in the case of Nib international Bank s.c

Abstract

This thesis aims to examine the challenges in adoption of E-banking in the case of Nib international bank s.c. This study has covered the challenges facing Nib international bank s.c due to adoption of e-banking services; purposive sampling method and simple random sampling has been conducted for this case study, 100 respondents selected as a sample from a population of 2,500 employees and its customers of E banking product users, it consists of IT staff, other banking staff and customers of E-banking facilities. Both qualitative and quantitative methods are used to present the results. Descriptive statistics is applied to describe the demographic variables. Finally, cross case analysis present staff perception about e-banking challenges. Analysis shows that the bank faced different challenges like technological risks (system failure, processing error, software defects, operating mistakes, inadequate recovery capabilities) where the banks should constantly upgrade E banking technology to overcome the risks. Security challenges (control weakness, security shortcomings, malicious attacks, hacking incidents and fraudulent actions), the banks should adequately place both application and general control mechanism and involve their staff in training to curb the challenges. Finally, cost challenges associated with legal requirements and implementation cost, banks should comply with legal requirements and have cost effect strategies in place