Analysis of Workplace Ethics at Dashen Bank

Abstract

The study tries to analyze Ethics in Dashen Bank with a view of establishing the level of awareness of code of ethics, ethics program and corporate ethics. The study focuses on the adoption and awareness creation of the Code of Ethics in Dashen Bank to enhance employee performance. Ethical problems commonly encountered in Dashen Bank include absence of proper reporting line for ethical problems, not following moral or ethical convictions, passing problems to others, little or no contribution to team work, less employee morale, lack of proper ethics training, violation of the Bank's guideline, frauds and other malpractices. The research has reviewed related literature on workplace ethics to include the opinions and views of other authors on the subject matter. The review has covered the bank/customer relationship, duties of the bank to customers, ethics, banking ethics, business ethics, corporate governance, ethics program, code of ethics, ethics training and awareness creation, ethical values and expectations, and conflicts of interest. The study employed structured questionnaires and made use of secondary sources of data from customer complaints collected from suggestion box of the Bank, the Policy and Procedure Manual, website and various publications of Dashen Bank. The data obtained were then analyzed based on frequency of respondent’s opinions and ranked by percentages. Four hypotheses were used in this survey and were tested using the Chi-square test (X²). Other research questions were analyzed using tables and percentages. The findings relate various issues including the level of awareness on Code of Ethics, levels of ethical leadership, training, fraud, reward systems for whistle blowers based on which conclusions and recommendations are forwarded.