ASSESSING MOTIVATIONAL LEVEL OF EMPLOYEES IN CASE OF COMMERCIAL BANK OF ETHIOPIA ON WEST ADDIS ABABA DISTRICT

Abstract

Employees and customers are a company’s livelihood. How they feel about the work they are doing and results received from that work directly impact an organization’s performance and ultimately, its stability. An unstable organization ultimately underperforms. The major purpose of the study assessing motivational level of employees in case of commercial bank of Ethiopia. The study mainly focuses on the following, the influence that motivation had on the performance of employees, the level of motivation of the staff, the factors that motivate and de motivate employees and finally how employees perceive the motivation mechanisms of commercial bank of Ethiopia. To achieve these goals this study adopted a descriptive design because it involved administering questionnaire to a sample of individuals. Simple random sampling was used as no complexities were be involved and to select clearly defined population. The study employed the use of self-administered questionnaire to collect the required primary data. Descriptive statistical analysis technique was employed to obtain useful summary of responses. Statistical Program of Social Scientists (SPSS) version 20 tools were used to generate data that was presented in tables as was necessary. The findings of the study revealed that there is influence of motivation on employee’s performance, it was discovered that of the employees are more motivated by extrinsic reward than intrinsic rewards. In ranking among the six selected motivational factors, high salary was ranked as the number one motivating source. The study also revealed that major de motivating factor of employees was uninteresting and routine job schedule, Poor working condition and inadequate reward system were the most important ones. The study concluded that staff level of motivation at Commercial bank of Ethiopia is generally 42.4% said average and 44% said low and it is evident in relation to their output of work and will commit them in order to work to see the success of the business. It was therefore recommended that motivation should be management’s topmost priority in order for employees to deliver excellent service to its valued customers