Performance Management And Inward Accountability Practices At HelpAge International Ethiopia Office

Abstract

The main purpose of this study is to assess and describe the performance management and inward accountability practice in HelpAge International Ethiopia Office. To answer these question descriptive research design has been deployed by using both quantitative and qualitative research approach. The total number of staff at HAIEO is 25. Employee has been interviewed and gave primary data by filling questionnaire, allowing a purposeful Maximal sampling. The data gathered from the questionnaire were compiled by using Epi-info software. Descriptive statistics method was used for analyzing data. In general the finding of the study revealed that organizational goals were not fully aligned with individual goals, participation of employee’s in the planning stage of performance management was not across all staff of HAIEO, lack of regular feedback, lack of uniformity in gathering information about employee’s performance and lack of software for automating the PMS were the major problem noted. Having this in mind the researcher concluded that even though HAIEO has some good qualities in clearly defining the mission, vision and values and developing strategy map but a lot has to be made in making performance management system to be more useful for the organization. In order to fill the identified gap, recommendations were forward to align organizational goals with departmental and individual level, to improve the level of employee’s participation in the PMS process, to enhance the awareness of employees about the purpose of PMS goals should be seated in mutual agreement, letting employees to assess their own performance using self-appraisal method, gather information about the performance of an employee from different sources. Finally it is suggested to make the evaluation criteria to be very objective and conduct the evaluation at right time.