ASSESSMENT OF THE CAUSES FOR EMPLOYEES’ TURNOVER IN ANBESSA CITY BUS SERVICE ENTERPRISE

Abstract

The purpose of this study was to assess the cause for employees’ turnover in Anbessa City Bus Service Enterprise. To achieve the objectives, quantitative method was used. The study presented descriptive analysis of the rich data generated from multiple sources. Two stage sampling technique was applied to select 300 representative samples. The study employed self-administered questionnaires. Thus, questionnaire was prepared to be completed by current professional employees of the enterprise. The data collected from different sources by using different instruments were classified, organized, and interpreted by using the quantitative analysis in line with the objective of the research. The result of this study indicated that majority of the participant have mentioned salary and benefits within the enterprise as one of the causes to turnover. Hence, the greater portion of respondents have indicated that; they are not satisfied with their current salary, there is no clear reward and promotion system in the enterprise and there is a problem related to career development which would then decrease their chance to be promoted, benefited and rewarded.. Thus, majority of respondents have showed that there is no good relationship between the employees and their managers. Also the employees’ general perception about the enterprise was found to be amongst the causes of turnover. From these results it is recommended that it would be better for the Anbessa Bus Enterprise to seat to talk to its employees about the benefit packages and to reach on consensus in win –win approach. The enterprise shall adjust problems related to work environment and make it as comfortable as possible. As employees’ relationship with their supervisors and colleagues is another cause of the turnover, the enterprise should change its managers’ interaction with its employees.