THE IMPLICATION OF STAFF TURNOVER TO EMPLOYEES’ PERCEIVED PERFORMANCE AND ORGANIZATIONAL EFFECTIVENESS: THE CASE OF K.A.M PLC

Abstract

This study intended to assess the impact of staff turnover on employee performance and organizational effectiveness at K.A.M PLC. The study was conducted with the following objectives: To assess the impact of high staff turnover on employee performance and organizational effectiveness in K.A.M PLC; investigate and describe the contributing factors for high staff turnover in K.A.M PLC and finally recommend strategies that can be used to reduce high staff turnover in K.A.M. PLC. The Data was collected through Documentary Review, Questionnaires and Interviews which allowed respondents to express their views concerning the impact of high staff turnover on employee performance and organizational effectiveness at K.A.M PLC. The research design used in this study was mixed approach, which allowed the researcher to use the combination of qualitative and quantitative approaches by providing a more complete understanding of a research problem than either approach alone. No sampling was used due to the small number of the population. The study finding suggests that salary dissatisfaction, poor working environment and conditions, lack of carrier advancement and engagement were among the contributing factors for high staff turnover in K.A.M PLC. The findings highlighted that high staff turnover increases work load, stress, working overtime, and training new staff members resulted in diminished productivity and performance on existing employees of K.A.M PLC. Furthermore the study highlighted that high staff turnover has negative effect on the goodwill, reputation, profitability, productivity, and competitiveness of K.A.M PLC. The recommendations highlighted that the management should change the working environment and conditions, engage employees in decision making, appreciate their inputs, improve the leadership style and culture of the organization. The study also recommended that the management should develop and implement strategies to minimize high staff turnover and retain employees. The study concludes with directions for future researches.