CAUSES OF EMPLOYEE TURNOVER AT HILTON ADDIS ABABA HOTEL

Abstract

The hotel industry is one of the fast growing industry in Ethiopian. However Ethiopia’s hospitality industry is affected by high turnover. Employees are leaving one hotel to join another hotel; organizations are bearing high cost because of turnover. This study, therefore, attempts to assess causes affecting employee turnover in the hospitality industry, in the case Hilton Addis Ababa. The study used both primary and secondary data sources. Questionnaire was prepared and distributed to 80 employees and interview was also conducted with the human resource management. In order to analyze the collected data descriptive statistics and inferential statistics have been used. After analyzing the different variable causes of employee turnover like their job type, attitude about their job, compensation, management flexibility, career advancement, working environment and working policies; the finding of the research shows that their attitude about their job, the management flexibility and working environment have an impact on the turnover intention of the employees at Hilton Hotel. Subsequently the study recommends that the Hotel should work more on building the attitude of the employees like motivation, commitment, sense of belongingness, personal values and expectation; also work also on the working environment and management style by making it stimulating and good for the employees respectively