ASSESSMENT OF EMPLOYEE JOB SATISFACTION: THE CASE STUDY ALL AFRICA LEPROSY, TUBERCULOSIS AND REHABILITATION TRAINING CENTER (ALERT) EMPLOYEES

Abstract

This paper investigated the assessment of employee job satisfaction at ALERT employees. The purpose was to examine overall job satisfaction, to describe job satisfaction factors and to compare satisfaction between medical professional and support service departments. Job satisfaction is an inevitable concern and a challenge for modern organizations. The study was conducted through a field survey, drawing on a sample of 350 employees and 68 managers operating in ALERT using stratified random sampling and convenience sampling. The research examined job satisfaction factors supervision, work conditions, work relationship, communication, employee job safety and health, working environment, training and development, salary and benefits, overall satisfaction and job dissatisfaction. Two different types of questionnaires were used for employees and for mangers to collect quantitative data and it was analyzed by using descriptive statistics. The finding indicates that most employees are satisfied with the work relationship (73.90%) and supervision practices (58%). On the other hand, employees seem to be dissatisfied with the job safety and health management of ALERT. It affects employees’ satisfaction negatively. The result also indicates that the employees’ are not satisfied with the training and development opportunity provided by ALERT. This result (54.14%) leads to dissatisfaction and decreases the organization competitive capacity. The employees are also dissatisfied with the salary and benefits package of the hospital (62.11%). Dissatisfied employees not give proper service for patients and no longer stay in the organization. Support service employees’ show slightly less satisfaction than medical professionals. ALERT management needs to influence civil service HR in order to make recent market assessment for paying fair salary and benefit, assess the job safety and health dissatisfaction reasons regularly and take appropriate actions timely, redesign the current training and development process, and threating each department in balance. As confirmed by majority of the respondents most of the employees (73.91%) are satisfied with their work relationship and more than half of the employees (58%) are satisfied with supervision practiced. The information obtained from the respondents reveal that employees are dissatisfied 44.79% and satisfied 25.93% with current job safety and health service. As depicted by more than half (54.14%), the respondents employees have dissatisfaction with the training and development opportunity provided by the organization and majority of the respondents (63.57%) are dissatisfied with the current salary and benefits schemes. On the basis of the major findings it is recommended that ALERT should take correct measures to address the deficiencies with regard to its employees’ dissatisfaction.