DETERMINANTS OF EMPLOYEES JOB SATISFACTION (THE CASE OF COMMERCIAL BANK OF ETHIOPIA, NORTH ADDIS DISTRICT GRADE TWO CITY BRANCHES)

Abstract

This research focus on identifying determinants of employees‟ job satisfaction in commercial bank of Ethiopia especially north Addis Ababa district Grade two city branches. North Addis Ababa district has 44 grade two city branches with 1000 professional employees. The primary data was collected from employees of 11 branches which were selected by using systematic random sampling, (kthinterval).Then from these branches, 278 sample employees who were available in the branch have been selected randomly. For the purpose of the study only primary has been used and secondary sources have been used as literature. The primary data were collected using likert scale based questionnaire. In addition, the data was analyzed using descriptive statistics and inferential statistics. It uses regression model and the R2 shows that 75.3 percent of the changes in job satisfaction has been explained by the independent variables. On the other hand, the result of the study shows that there is significant relationship between independent variables, salary & benefit, promotion, work environment and relation among supervisors and job satisfaction of employees of commercial bank of Ethiopia. All the above factors highly influence job satisfaction of employees. Employees are not satisfied on salary and benefit packages in addition with work environment. Generally this study shows that most of the employees are not satisfied on their job. Based on this it is recommended that, the bank should work more on the above factors especially in salary and benefit and work environment by considering the other competitive banks salary scale. This helps increase to job satisfaction and to achieve its strategies and goals through productive work force .It also helps to minimize employee‟s turnover and cost of recruiting and hiring juniors.