THE EFFECT OF EMOTIONAL INTELLIGENCE ON LEADERSHIP EFFECTIVENESS: THE CASE OF ZEMEN BANK

Abstract

The main goal of this study is to investigate the effect of emotional intelligence (EI) and leadership effectiveness (LE) at Zemen Bank. The very significant of the study to Zemen Bank is adding values to enhance leadership effectiveness of the company. Data was collected by means of questioner and standard test. It was analyzed by using SPSS20, applying descriptive and inferential analysis through tables and descriptive correlations. The questioners were responded by 101 Zemen Bank employees. It indicates there is a positive relationship between manager EI and LE. Similarly, EI levels of 44 managers were measured, the result of them is near to average. The perception of EI leadership specially „self management& was declined. These major findings indicated that the leadership of Zemen Bank didn&t apply self control well: managers didn&t take responsibly of their emotion, they are not honest, they have poor listening capacity, they have also short comings interms of helping subordinates, they are not forward thinking, they are not able to treat feeling and perception of subordinates. The other relevance response indicated even if they have good experience in team work, most managers fail that of empathy, understanding others, developing relationship between superiors and subordinates towards organizations goal, spending time for the development of mutually beneficial relationship. Furthermore, poor conflict management, poor social interaction and not behaving that is expected from others. On the other hand, LE accompanied by good decision making of employee communicative skill, cohesiveness innovation and supports each other, encouragement of employee about offering better way of implementation. However; employees were not evaluated fairly, not given significant feedback and relevant information. These showed that, in order to assure effectiveness, the managers take into account developing EI. Although there might be additional cause of LE that beyond the research findings, it indicated there is an impact of EI on leadership Effectiveness. Therefore Zemen Bank should enhance EI awareness by focusing EI competences specially „Social awareness&, create EI team, in addition, superiors should focus on clear about subordinates feeling and emotion, inspired subordinates by their leadership quality, fair evaluation and significant feedback.