THE EFFECT OF MOTIVATIONAL FACTORS ON EMPLOYEE JOB SATISFACTION. THE CASE OF LION INTERNATIONAL BANK

Abstract

The purpose of this study is to analyze the effect of motivational factors on employees’ job satisfaction in Lion International Bank. The sample consisted of 125 employees out of 1,380 employees selected from 10 branches of the bank. Minnesota Satisfaction Questionnaire with five-point Likert scale was used to collect primary data. Extrinsic and Intrinsic factors of job satisfaction have been analyzed in the study. Extrinsic factors such as Job security, Compensation, Coworkers, Supervision and The working condition were used, On the other hand, Intrinsic factors such as Advancement, Recognition, Responsibility and The work content were used to conduct the study. Demographic characteristics of respondents such as Gender, Age, Educational Qualification and Work experience also analyzed to explore any significant differences on job satisfaction between such groups. The research design used by the researcher was explanatory (causal) research design. SPSS software 20.0 version was used to analyze the collected data by using descriptive and Inferential statistics such as frequencies, percentages, cross tabulations, means, standard deviations, correlation, multiple regression, Independent t-test and One way ANOVA. Results showed that, employees were more satisfied with Coworkers and Responsibility factors, and Intrinsic factors in general have more potential than Extrinsic factors on determining employees` job satisfaction. Based on the findings, the researcher recommends the bank to revise its compensation and advancement policies as well as employees demographic diversity should be considered while creating human resource related policies. Finally, the potential to future research has been identified at the end of the study.