Practices and Challenges of Business Process Reengineering Implementation at Dukem City Administration

Abstract

The implementation phase of BPR pointed as the most challenging one. Thus, this study intended to identify the practices, factors that deemed as challenging and success factors of BPR implementation and performance improvement. Capacity building and land administration bureaus are representing Dukem City Administration. The data for this current study were obtained from primary source both quantitative and qualitative data collection methods were employed. The instrument used to gather quantitative data was Likert scale questionnaire whereas interview was used qualitative data. Major findings of the study include: challenges lie managing the human dimensions of change, weaker and inconsistent support provided by top management, no strong base line assessment. Based on the finding of the study the paper concludes that business process reengineering has failed to produce a significant impact on organization’s performance improvement and was not gaining the competitive advantages expected from the radical change. It recommends that the organization, should setup its own methodology that best fit to their organization and helps in achieving its goals effectively and efficiently.