ASSESSEMENT OF RECRUITMENT AND SELECTION PRACTICE IN ETHIOPIAN REVENUE AND CUSTOMS AUTHORITY MERCATO NO.1 BRANCH

Abstract

The purpose of this study was to assess the recruitment and selection practices and procedures of Ethiopian Revenue and Customs Authority Mercato no.1 branch. Specifically to assess, how the recruitment and selection process is practiced, the method of recruitment used, how to adjust employees with their new job and challenges of recruitment and selection. The study adopted a descriptive research design to assess the recruitment and selection practice both qualitative and quantitative methods were employed to gather information using questionnaire and interview. Both simple random sampling and purposive sampling techniques were used to choose respondents of the study. The study obtained information from one hundred and forty (140) respondents from staff of ERCA Mercato no.1 branch comprised out of different departments. The data obtained from the survey were then analyzed with descriptive statistics and qualitative data analysis. The findings of the study indicated that the recruitment process in ERCA Mercato no.1 branch is not carried out in afair and transparent manner, newspaper advertisement of job vacancy is the frequently used method of recruitment and no prior efforts are made to adjust employees with their new job. The study further revealed that the selection and recruitment process are characterized with lots of challenges such as employees turn over, stiff competition in the labor market and unavailability of qualified work force. Among the recommendations made were that potential employees should all be treated fairly in the recruitment and selection process, various methods of recruitment should be used in order to get the right skill instead of relying on one or two methods ,moreover orientation programs should be prepared so as to familiarize new employees with their new job and organizational culture ,using internal source s of recruitment in order to minimize turn over and stiff competition in the labor market which are the potential challenges to the recruitment and selection in the organization so as to improve employee’s performance and to ensure organizational stability.