Assessment of Enterprise Resources Planning (ERP) Implementation: The Case of Ethio telecom

Abstract

In recent years, most developing countries companies implement integrated software to create smooth inter-organization integration, get competitive context of business environment, hold customer satisfaction, produce real time report, provide user satisfaction as operating system, and getting output from the system. Enterprise resource planning is one of complex information systems that integrate the data of all business areas within the organization. Many researcher identifies varies factors which contribute for the ERP implementation. The purpose of this study to assess the second phase implementation of Enterprise resources planning in ethio-telecom and to recommend possible solutions for the gap created during the implementation. As a result, the researcher has tested the implementation effectiveness by selecting major effectiveness variables and other related concepts. This research has a descriptive nature which elaborates the existing phenomenon as it exists. The data was collected using questionnaires from a sample population. The collected data was analyzed using mainly by computer such as SPSS (Statistical Package for the Social Sciences) version 20.According to this from the selected division of ERP implementation was carried on 15 employees from the management and 293 from non-management categories were taken as a sample. Based on this result shows that the deployed ERP system was not properly implemented as the basis of the selected variable. As a result there is a lack of top management commitment; lack of appropriate training for all system users and as well as lack of allowing user to participate on the implementation process. From this fact the researcher recommend that the top management is expected to provide in the area of committing to the ERP project. In addition the company has to consider the way to give adequate training and development for both end user as well as super user to bring the required level of skill on the system. Finally the company should emphasis allowing user to participate on the implementation process have an advantage in the real situation.