| Abstract: | Banks play an important role in economic development of a country, where commercial banks play pivotal role within the banking industry. Due to economic reasons, market pressures and regulatory requirements, banks require to change their Core Banking Solution from time to time. The purpose of this study was to determine critical success factor in Core banking Solution project implementation and success measurement criteria in Core Banking Solution implementation project of Commercial Bank of Ethiopia. The study employed descriptive analysis. The survey questionnaire was designed based on the literature and on the information collected through the interviews conducted to the team leaders of both technical and business team. The survey questionnaire was distributed to 227 persons among them 97 was all Commercial Bank of Ethiopia Core Banking System implementation project team members and the rest 130 branch managers of Addis Ababa City branch of Commercial bank of Ethiopia were identified as sample population . Out of the 227 respondents only 179 responded, which represented a response rate of 78.85% .The data gathered through the questionnaire was analyzed by Statistical Package for Social Science (SPSS).The analysis showed that nine critical success factors were identified related to core banking solution implementation project of Commercial Bank of Ethiopia. The key perceptions and aspect of attributes namely; professional project manager, monitoring the progress, dedicated project team dedicated resource, transparency, end users training, top management support, vendor support and commitment identified as Critical Success Factors related to CBS implementation process. . Besides, the identified project success measurement criteria were Improved Efficiency” “End User Satisfaction” and “Reduced Complexity of Operation” are identified as success measurement criteria unlikely this results deviate from generally accepted measurements of success of a project, which are achieving project goals, within agreed time and budget Finally, recommendations were forwarded based on the major findings so as to implement successful Core Banking Solution project. |
